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Utility Billing

The Utility Billing responsibilities includes:

  • providing the citizens of Rockdale with prompt and courteous customer service while maintaining an accurate and efficient water billing system;
  • preparing the monthly utility bills for mailing to customers;
  • answering questions about billing methods and calculations from customers;
  • arranging for utility service to be turned on or off;
  • reconciling daily billing records; and
  • coordination of service needs with the City's trash services company;

For more information about utility billing services and regulations, download a copy of the Utility Billing Services brochure.

For automatic bank drafting, download a copy of the Automated Bank Draft form and return it to the Utility Billing services at City Hall.

For information about water and wastewater rates, download a copy of the City's fee schedule.

Regular Office Hours:  Mondays through Fridays, 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 4:30 p.m.  An after hours drop is located at the drive-thru at City Hall, 505 W. Cameron Avenue.  Please do not make cash payments in the drop box.